Burger Shop - Mystery Diner


Thank you for agreeing to be one of our mystery guests. We are really keen to improve on all aspects of our restaurant and look forward to you helping us do so. 

We have put together a questionnaire that covers the various areas of a dining experience that we feel are important and it would be a great help if you could mark us as objectively and accurately as possible. This will enable us to see which areas need attention, and which areas/aspects you really enjoyed. Also, if you have any additional comments, please feel free to share them with us in the spaces provided in the questionnaire.

Come and dine with us as usual guests and keep a look out for the things covered in the questionnaire (if you could please familiarise yourself with the questions beforehand, that would be great). Upon finishing your meal, pay as usual.

At no time throughout your visit reveal yourself to be a mystery diner.

Then, when you get a chance (hopefully that day/evening when everything is still fresh) complete the questionnaire, adding comments where needed. If you also get the chance to take some photos of your food and send them across as well that would be great.
All photos can be sent to mysterydiner@aruleoftum.com

As soon as we hear back from you with your completed questionnaire and address, we will send you a £20 voucher to spend on your next visit.

If you have any questions, or need anything explained, please just let us know - mysterydiner@aruleoftum.com

Thank you very much for working on this with us and we look forward to receiving your feedback!

  1. Familiarise yourself with the questionnaire

  2. Visit the restaurant we specify on your email

  3. dine as normal and take some photos of the food if you can

  4. complete the questionnaire as soon as possible after your visit

  5. Once submitted we will send you a voucher for your next visit